HotSOS Mobile

Stop missed work orders.

HotSOS Mobile for Android provides a solution to a crucial problem in hospitality. When housekeeping finds out the AC is broken only at checkout or maintenance misses a VIP request, guest satisfaction drops and reviews suffer.

With this mobile hotel operations app, a work order is delivered as soon as it is created, with a notification sent to the right person based on their role, department, and availability. Housekeepers, maintenance workers and front-desk staff can see their assignments instantly on their devices along with details of guest rooms, request specifics, and priority flags. Managers can see the progress of work in real-time. They can follow the action as tasks move from assigned to in-progress to completed, without phone calls or radio.

Photo attachments transform communication. When damage, stains, or equipment failures happen, staff take pictures of the issue and attach it to the order. Before sending out a crew, managers ensure visuals have been sent from the field to minimize back-and-forth and enable technicians to come prepared the first time.

The hotel communication platform is linked to 200 or more property management systems and APIs and gets all guest data, room status, and service history in one place. When a VIP guest raises an issue, the system automatically raises the priority level of the request and sends it to senior staff.

Automated assignments, instant notifications.

This system automatically does any guest requests. Based on user-defined rules, the system assigns work orders based on technician location, workload, skills, guest VIP status, etc. Automated routing means requests are faster handled and response times fall from minutes to seconds.

4 Quick Wins:

• Real-time alerts: Different notification alerts to identify urgent requests from the routine requests.
• Access based on role – Each member sees only the required work orders depending on the department and permission
• Put in new requests from anywhere in the property without having to return to the desktop.
• Notifications are in real-time. Push notifications go to devices instantly, when new jobs are created and when priorities are changed.

Housekeeping task management is made more efficient when the staff can update room status, mark maintenance, or place holds from their mobile. The property housekeepers have a minimum hold for a duration of 15 minutes during an inspection. Although some properties do request slightly shorter intervals.

Manage hotel ops from your phone.

The app’s technical foundation shows strain. Switching between WiFi and cellular networks causes connectivity drops and forces you to log in manually, wasting minutes during rush hours. Users have a hard time due to a multi-step authentication process. Users also want the sorting feature back like location-based filtering.

Issues with back button not working, freezing of the app repeatedly, and notifications not being delivered all these result in creating friction and the platform is not as fast as it claims.

HotSOS Mobile allows hotel teams to organize service delivery from mobile devices. However, more stability would expand its appeal to properties demanding strong reliability.