Now Mobile

Now Mobile is a workforce productivity application for Android, which allows employees from organizations that are already on ServiceNow to access IT, HR, Facilities, Finance, and Legal workflows from one mobile platform. If your company uses the ServiceNow Now Platform, this app is your one-stop-shop for submitting help desk tickets, approving requests, tracking onboarding tasks, or ordering your corporate credit card—without needing to know which department is responsible for what behind the scenes.

What Businesses Will Gain from Going Green?

The app tackles the everyday friction of enterprise work. Need to report a broken laptop? Submit an incident. Need to book a meeting room or complete onboarding documents? Handle it here. With the interface, you can access catalog requests, approval queues and knowledge base articles all in one place, instead of having to jump between systems or emails. You’ll quickly find the contacts, policies and resources you need with search powered by AI as well as a “virtual agent chatbot” for help with everyday questions without waiting for a second layer of support.

You can take action on push notifications rather than just pay them no mind. For example, you can approve a budget request, or reply to an IT issue directly from the notification. Since people are often away from their desks, this is a real time-saver. The app also has limited offline capacity, allowing you to view records in your account that you have previously accessed when you lose connectivity. It is helpful during flights or in case of being in an area with spotty signal. The customizable UI and notification settings allow your IT team to organize what matters most within your organization, helping move toward a truly digital workplace.

The catch is the big idea here

The truth is, now mobile stands, you can’t just download the app and start using it out of the box. An active subscription with ServiceNow is required so locked out are individual users or small businesses without enterprise agreement. The features you can access also depend on the version and SKUs of your organization ServiceNow instance. So, what you are seeing may differ from what a colleague at another company sees.

Using it offline sounds nice in theory, but you can only access information you already opened before—don’t expect it to work when you’re not connected to the web. When the end-user experience is highly customized, it usually involves dedicated IT resources. Also, if the app is being rolled out to thousands of employees, not everyone may be accustomed to ServiceNow workflows and may require training. Whether your organization is looking into “finance onboarding”, “HR mobile solutions” or more generally “enterprise digital transformation”, these limitations might be useful to consider against the advantages of the app.

Who This App Really Serves

Now Mobile is designed for use by employees at mid-sized to large companies using ServiceNow. It’s especially useful for hybrid or remote teams that have to manage «task management android» type of way—approving incidents and requests on the fly without being at the desk. As of now, there are no ads or in-app purchases. However, access entirely depends on your employer’s ServiceNow license.

Enterprise mobility has many competitors such as Microsoft Power Apps, SAP Fiori, and Oracle Mobile. However, Now Mobile is different due to its deep integration with the process flow capabilities of ServiceNow. It also helps in end-to-end service delivery. If your company uses ServiceNow, and you’re tired of switching portals, then use this app which consolidates your workday into a single mobile experience. For anyone else, it is just not an option – and that laser focus on enterprise users is both its strength and its principal limitation.