OneXperience

OneXperience for Android is designed for remote inspections by invitation only with the property owner and the insurance expert. The business app, made by «Xactware Solutions», changes the way «insurance claim video collaboration» works. It lets adjusters do live site visits through your camera and document in real time.

What can you find inside the Conference Code

The key strength of the app is the feature set specialized for «tele-inspection» work. Whether you use a phone or a tablet, live voice and video calling is offered. During a live action session, insurance adjusters can trigger the HD photo capture remotely. You don’t have to worry about any manual note-taking or find a second camera and recorders because every inspection is recorded using session recording and live streaming functions. The catch? You cannot just download this and start using it. It is a secure product as it requires a conference code from your professional that you are working with. This is how Xactware Solutions keeps the product secure, as it is often used for sensitive property assessments.

The interface handles “digital paperwork” without needing an expert. Just imagine getting a conference code from your insurance adjuster. You put it in your phone and start streaming live video of storm damage to your roof. The adjuster takes high-definition photos while guiding you through the inspection. Since you won’t need specialized training, you can spend less energy on claims.

The Reality of Stable Connections

Users have expressed a lot of frustration about network reliability. Most reviewers say their calls get dropped and video freezes, especially when their phone switches between WiFi and your mobile data mid-call. The community says the app cannot switch from 3G to 4G or vice versa without failing to inspect. A waste of time. In regions with mixed-quality coverage, a problem is getting worse. Those areas are where properties get inspected, precisely.

Apart from connectivity, there is not much error or diagnostics feedback. When using this app, some devices will take a long time to load. Also, there are occasional setup problems with the session. Because of this, users are left wondering whether the problem is with their connection, the professional, or the app. The app also asks for many permissions for phone and location access and it cannot work offline at all. An app that focuses on real-time collaboration should not have technical issues like the ones mentioned.

Current Situation and Users We Target

Currently OneXperience is free to use and doesn’t have any in-app purchases or advertisement, you can access it once you have that invite code. The developer should show on-going commitment to usability improvements. However, problems with stability persist in user reports. It is for all age groups, but it is quite limited as it is made for the professionals of the insurance, property management, and real estate industries only.

This is not a general-purpose video chat app. But a tool for carrying out structured remote inspections where documentation is more important than chat. If you are property owner using services of Xactware affiliated professionals, then you will benefit from easy “digital documentation”. But you probably should prepare for some connection frustration and have a backup plan in place as well.