With Vectra for Android, you always have your Internet service management close at hand, allowing you to handle your bills, configure your home network or contact support without calling the customer services or logging in to the website.
This free utility app comes from Vectra S.A. and acts as a mobile command centre for existing Vectra customers. The dashboard aggregates account details, billing information, network settings, and customer support into a single platform. You can check your current balance, review your past invoices, change your Wi-Fi password and much more behind a single login.
See invoices and track payments.
You can find your current balance and both recent and past invoices in the billing section. This invoice tracking application will notify you in the form of push notifications before the date of payment. The dashboard gives you an exact look at your bills and when you must pay.
You can pay directly through the app. Some users report that the autopay feature works sometimes. The payment reminder notifications help but the billing transparency could be better – several customers mention hidden fees making the actual cost unclear. People find renewal processes unduly complex, and cancellation processes take more steps than people expect.
Manage Wi-Fi and device settings.
You can use Wi-Fi network configuration tools to change passwords, adjust security, view connected devices, and more from your phone. The telecommunications service app removes the necessity to access router settings in a browser, making basic maintenance of home networks easier for non-techies.
If you have a mobile plan, the data consumption tracker indicates how much you’ve used out of your monthly allowance. This feature avoids overage charges in your service plan by showing real-time usage data.
Pay quickly, chat with support.
The customer support operates through the ticketing system for non-urgent issues and live chat for urgent issues. Following online instructions, experts will communicate on the app, eliminating the need to call a provider. Having a record of your communication is always better than repeating your concern to different reps.
5 Quick Wins:
- Look at the dashboard to see the balance, due date, and service status.
- Push alerts are for payments and technician appointments.
- You can process payment directly, without switching browser.
- You can purchase additional services or promotional packages.
- Make sure you update your contact if anything changes.
Unfortunately, you can only get the app in Polish and it totally excludes international customers. People managing their service are frustrated when there are disconnections and reconnections. It is ironic that this app needs connectivity in order to work and that some users experience lost connectivity from Vectra itself.
Get control of bills, Wi-Fi, payments and support on the go, download Vectra now.
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