Tidio

Tidio for Android allows you to manage conversations with customers, automate responses, and transform visitors into buyers, away from your laptop.

Here’s what you get when you install

You can communicate, build an automation, and receive assistance in the apps. The setup takes minutes, not hours. You can use a chat widget on your website to see who’s browsing live and jump into chat at any time. Lyro, an AI assistant has been designed to handle common questions by default for users. This can be order status tracking, your business hours, return & refund policy, etc. On the other hand, a mechanism with “automation flows” allows to build all types of chatbots without programming knowledge.

Tidio excels at multi-channel messaging. You’re not switching between different apps for emails, website chatting, and messenger. All your messages come to one inbox so you can reply from anywhere. A visitor tracking software that helps you figure out who was viewing your site, pages on your site that are getting views, and the origin of these people to the site. These insights allow you to target warm leads over casual visitors. Tidio integrates with e-commerce platforms like Shopify and WooCommerce, so you can fetch order details and customer history during a chat.

The free plan is really helpful: you get 50 conversations a month, three chat operators and basic chatbot templates. Paid tiers start at $29 per month when you need more volume or advanced “AI-powered automation.” You won’t see any ads on your dashboard, and there are no paywalls for purchases.

The Restrictions You Should Know About

You cannot run Lyro & Flows at the same time. Choose the AI assistant or custom automation, but not both at once. That is puzzling for businesses who want the FAQ flow to be taken over by AI while specific flows nurture leads. There are no marketing opportunities on Facebook, Instagram, and WhatsApp. If a customer writes to these platforms, you will see the messages. But you cannot initiate campaigns or broadcasts using these platforms.

The app needs Android 7.1 or later and cannot be used offline. When you travel out of data or lose signal, messages from your customers will build up until you’re back.

Who This App Best Serves

The target audience of Tidio is small and medium businesses requiring customer support without hiring. Imagine you are running an online store and at 9 PM, a customer asks about size. Lyro answers instantly while you’re watching TV. The visitor receives assistance, the sale is made by you, and nobody is stuck holding. The app is like an employee who never goes home. It works on your repetitive questions so you can work on different problems that require human decisions.

Tidio allows chatbot building in minutes. Since the platform competes with Tawk.to, Purpose and Voiceflow, speed is its advantage. It’s perfect for solo entrepreneurs and teams with less than five people as it will allow you to look bigger and more responsive. Before you commit, weigh those feature constrictions against your workflow. If you require both AI automation and custom flows to run together, you will hit that limit quickly.